If it isn't right, send it back within thirty days of delivery. No reason required and no series of questions designed to wear you down.
Email us with your order number and which product is coming back. We'll send the return address and confirm anything else you need to include.
Original packaging helps but isn't essential. If it's gone and the product is unused, get in touch anyway and we'll almost always still take it.
Return it unused inside thirty days for a refund of the product cost. Return postage is on you, and we'd suggest a tracked service since we can only refund what actually arrives.
Send photos before you post anything. In most cases we ship a replacement straight away and don't ask for the original back at all.
Entirely our cost. Prepaid return label from us and the correct item goes out as soon as you confirm.
The liners and covers have their dimensions listed, but vehicles vary. If it genuinely doesn't fit, treat it as change of mind and we'll sort it out inside the thirty days.
We process refunds within five business days of the return reaching us. Your bank then adds its own three to five business days before it shows on the statement.
Returns after the thirty day window, items that have been used or washed, and anything sent back without an order number we can match to a purchase.
None of that limits your rights under Australian Consumer Law. Those rights sit above our policy, and where a product has a major failure you're entitled to a refund, replacement or repair regardless of how long you've had it.
Most of these are sorted in one reply. We'd rather fix it quickly than have you sitting on something that isn't working.